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TIGO PESA RAFIKI

Tigo Pesa has introduced Tigo Pesa Rafiki, an artificial intelligence (AI) powered Chatbot assistant accessible through WhatsApp messenger.

Tigo Pesa Rafiki enables Tigo Pesa subscribers to perform a wide range of Tigo Pesa services such as Send Money, Lipa Kwa Simu, and Bill Payments all within their WhatsApp conversations. In addition to these functionalities, Tigo Pesa Rafiki can also assist with tasks like checking account balances.
While all Tigo Pesa customers can enjoy the convenience of interacting with Tigo Pesa Rafiki, an initial subscription and consent process will be required to get started.

How To Transact with Tigo Pesa Rafiki:

Subscribe the Service

  • Save +255675300300 to your contacts as “Tigo Pesa Rafiki”.
  • Send WhatsApp message.
  • Agree Terms and Conditions.
  • Enter your Tigo Pesa Mobile Number that you want to register.
  • Enter Email (enter 0 to skip).
  • You will be prompted to enter PIN to confirm registration.

How to Send Money

  • Send WhatsApp Message.
  • Select Send Money.
  • Select To Mobile Number or Contact Number.
  • Enter or Select Number from the list.
  • Enter Amount.
  • Confirm Details.
  • You will be prompted to enter PIN to confirm registration.

How to Pay Lipa Kwa Simu

  • Send WhatsApp Message.
  • Select Lipa Kwa Simu.
  • Select Network Operator.
  • Enter Merchant Code.
  • Enter Amount.
  • Confirm Details.
  • You will be prompted to enter PIN to confirm registration.

How to Make Bill Payment

  • Send WhatsApp Message.
  • Select Pay Bills.
  • Select Category.
  • Enter reference or control number.
  • Enter Amount.
  • Confirm Details.
  • You will be prompted to enter PIN to confirm registration.

Check Tigo Pesa Balance

  • Send WhatsApp Message.
  • Select My Account.
  • Select to View Tigo Balance
  • You will be prompted to enter PIN to confirm registration.

Unsubscribe the Service

  • Send WhatsApp Message.
  • Select My Account.
  • Select Settings.
  • Select Unsubscribe Service
  • You will be prompted to enter PIN to confirm registration.

FAQs

Tigo Pesa Rafiki is an artificial intelligence (AI) Chatbot assistant available on WhatsApp messenger. Tigo Pesa Rafiki enables Tigo Pesa subscribers to perform a wide range of Tigo Pesa services like Send Money, Lipa Kwa Simu, and Bill Payments from their WhatsApp chats.

Tigo Pesa Rafiki is AI Chatbot assistant available on WhatsApp messenger and customers can perform various Tigo Pesa transactions same way as Tigo Pesa Menu and App.

To get started, make sure you have the WhatsApp app on your smartphone or computer.
Save +255 675 300 300 to your contacts as “Tigo Pesa Rafiki”.
Send WhatsApp message to Tigo Pesa Rafiki.

All Tigo Pesa customers who use WhatsApp can have a chat with Tigo Pesa Rafiki.

Yes, you need to register your number to start chatting with Tigo Pesa Rafiki.

You can now send money to all networks, make bill payment, Lipa Kwa Simu, and check your Tigo Pesa balance right from your phone or desktop.

You can find the available services on the main menu within your WhatsApp conversation.
You can see the main menu at any time by typing ‘Menu’ or greetings words to start conversation.

Tigo Pesa is like any other WhatsApp conversation. You need data or a Wi-Fi connection to send and receive messages. We only send text – no imagery or video – so data usage will be minimal.

Yes, there is an additional fee for using this service which is called session fees.

This is a fee that you will be charged every time you start a new Chatbot session, and one session will last for 24 hours a day. This means after 24hours, you will start a new session to use the service.

Yes, you can use Tigo Pesa Rafiki while roaming for countries with roaming partners.

Yes, you can. Tigo Pesa Rafiki is available every time, every day.

Yes, you can chat with Tigo Pesa Rafiki on your smartphone, laptop, or desktop – as long as you have WhatsApp installed or are using WhatsApp Web.

Every interaction on WhatsApp with Tigo Pesa Rafiki will only ever use one number +255 675 300 300. If the WhatsApp conversation is with another number, that is not Tigo Pesa Rafiki.

In case of service disruption and query resolution, please dial 100 or visit any of our Tigo shops across the country.

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