Customer Care
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Bustisha is an overdraft service that enables you to complete your Tigo Pesa transactions when you have insufficient funds in your Tigo Pesa wallet. Tigo Pesa active customers will be eligible to access this product but will have to first subscribe and consent via the Tigo Pesa USSD menu or Tigo Pesa App.
Upon a failed transaction, subscribed customer will receive a notification of the respective Bustisha limit available to them and a request for their consent to utilize the service. Upon customer consent, the transaction will automatically be completed, and funds will be transferred straight to the intended destination. If a customer declines the consent, the transaction shall be declined with a notification of insufficient balance to the customer.
The Customer is expected to repay the overdraft extended to them upon depositing or receiving money in their Tigo Pesa Wallets.
One-Time Interest will be charged every time upon taking of New Tigo Pesa Overdraft. This shall be charged according to the bands as indicated below:
| Band/Days | One-Time-Interest |
|---|---|
| 1-1,000 | 5.70% |
| 1,001-3000 | 6.00% |
| 3,001 – 4,000 | 6.20% |
| 4,001 – 10,000 | 6.90% |
| 10,001 – 20,000 | 6.20% |
| 20,001 – 30,000 | 5.70% |
| 30,001 – 40,000 | 5.00% |
| 40,001 – 50,000 | 4.50% |
| 50,001 -60,000 | 4.40% |
| 60,001 -70,000 | 4.30% |
| 70,001 – 80,000 | 4.20% |
| 80,001 – 90,000 | 4.10% |
| 90,001 – 100,000 | 4.00% |
There is a daily charge that a customer will be required to pay for each day the Bustisha facility remains unpaid called Interest. Interest will continue to accumulate each day a customer defaults on repaying the Tigo Pesa Overdraft till day 16th where Interest will be capped until the 30th day. The outstanding balance will not accrue any additional interest after Day 30.
Interest shall be charged according to the bands and number of days as indicated below:
| Bands/Days | INTERESTS BANDS | ||||
|---|---|---|---|---|---|
| 1 | 2 to 5 | 06 to 10 | 11 to 15 | 16 > | |
| 1 – 1,000 | 5.30% | 6.80% | 10.30% | 14.30% | 15.80% |
| 1,001 – 3,000 | 5.60% | 7.10% | 10.60% | 14.60% | 16.10% |
| 3,001 – 4,000 | 5.80% | 7.30% | 10.80% | 14.80% | 16.30% |
| 4,001 – 10,000 | 6.50% | 8.00% | 11.50% | 15.50% | 17.00% |
| 10,001 – 20,000 | 5.80% | 7.30% | 10.80% | 14.80% | 16.30% |
| 20,001 – 30,000 | 5.30% | 6.80% | 10.30% | 14.30% | 15.80% |
| 30,001 – 40,000 | 4.60% | 6.10% | 9.60% | 13.60% | 15.10% |
| 40,001 – 50,000 | 4.20% | 6.00% | 9.00% | 13.20% | 15.00% |
| 50,001 –60,000 | 4.10% | 5.90% | 8.90% | 13.10% | 14.90% |
| 60,001 – 70,000 | 4.00% | 5.80% | 8.80% | 13.00% | 14.80% |
| 70,001 – 80,000 | 3.90% | 5.70% | 8.70% | 12.90% | 14.70% |
| 80,001 – 90,000 | 3.80% | 5.60% | 8.60% | 12.80% | 14.60% |
| 90,001 – 100,000 | 3.70% | 5.50% | 8.50% | 12.70% | 14.50% |
This is an overdraft service that allows Tigo Pesa customers to complete their Tigo Pesa transactions when they have insufficient funds in their Tigo Pesa account. All you need to do is transact normally on Tigo Pesa and if you have insufficient funds, Bustisha will cover the shortfall.
Bustisha limits range between 1 – 100,000 TZS, Customers will be allocated with different limits depending on their score which is determined by but not limited to: how frequently one is using Tigo Pesa services and repaying Bustisha overdraft history.
All Tigo Pesa eligible subscribers, who have been active for more than 6 months can enjoy the Bustisha service, they just need to subscribe and consent to the service via the Tigo Pesa USSD menu or Tigo Pesa App.
With Bustisha you can now complete the following Tigo Pesa transactions even with insufficient balance; Send money to all networks, Bill Payment, Government Payments, Merchant Payment (LKS), Mastercard Payment, and Airtime.
Dial *150*01#, select (7) financial services, select (4) loans, select (2) Bustisha, there you can settle balance, check Bustisha limit, check outstanding loan, view Terms & Conditions, or unsubscribe from the service. You will receive confirmation SMS with information for each option you choose.
OR
Open your Tigo Pesa App, Select Financial Services, Select Loans, then Select BUSTISHA, there you can settle balance, check Bustisha Limit, check outstanding loan, view Terms & Conditions, or unsubscribe from the service. You will receive confirmation SMS with information for each option you choose.
There are two types of charges on Bustisha services, One-Time interest, and daily interest. Please visit our website www.tigo.co.tz for more details on Bustisha charges.
Yes, your transactions will be refunded to your main wallet including the Bustisha amount (Loan Amount) if the receiver has not utilized the funds. The outstanding Bustisha overdraft amount will still be outstanding since we have already issued the overdraft.
The number of transactions will depend on the Bustisha limit allocated to your wallet.
Customers may pay the debt at their free at any time within 72 hours. For customers with an outstanding overdraft of more than 3 days (72 hours), auto-debit of wallet will apply to recover the outstanding overdraft amount.
Yes, you can partially pay your overdraft to avoid/ reduce late penalties amount.
The following are possible reasons:
In case of service disruption and query resolution, please dial 100 or visit any of our nearest Tigo Pesa shops for assistance.
In case a subscribed customer has used the overdraft to complete the transaction and the service was not provisioned, the transaction will be rolled back and Bustisha facility will not be effective. Your BUSTISHA facility will be effective once you have received the service, or the pending transaction has become resolved.
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